Refund policy

Refund Policy

Returns

All non-custom products are returnable within 30 days of purchase for a full refund with the exception of shipping costs. Due to our commitment to primarily solid frame designs and the associated cost to ship these items, we cannot offer free return shipping at this time. All customers must pay for return shipping and are responsible for repackaging items for return. 

To be eligible for a return, your item(s) must not be damaged and must have been used as intended. Any damaged items returned that are not a result of a manufacturing defect are subject to review and may not be eligible for a refund.  

Returns can be initiated by contacting us at Info@BestBarnSolutions.com. We encourage all customers to review product specifications in advance of purchase and to contact us regarding any questions to ensure the product meets your exact expectations.

To complete your return, we may require a receipt or proof of purchase.

Non-returnable items:

Gift cards

Custom Orders (Unless due to manufacturing defects)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

If you would like to make an exchange at this time you may do so by placing a new order or by contacting us at Info@BestBarnSolutions.com for details. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet but are expecting one, be sure to double check your bank account for any transactions. It may take some time before your refund is officially posted to your bank or credit statement.

If you’ve done all of this and you still have not received your refund yet, please contact us at Info@bestbarnsolutions.com. 

Marked Sale/Clearance items (if applicable)

If marked, certain sale and clearance priced items may not be eligible for a refund.

Defective or Damaged (if applicable)

If or any reason you receive a product that is believed to be defective or damaged please email us immediately at Info@barnsolutions.com. We will quickly work to resolve the issue with you. We stand by our products and want nothing more than to provide you the best possible experience and product.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, first contact us at Info@BestBarnSolutions.com to begin the return process or visit our website to review your order. Upon return approval, you should safely package and secure your product either in the packaging material provided as it arrived or packaging that provides equivalent protection during transport. 

Returned items should be addressed to: JH Best, 1 Burlington Road, Galva IL 61434

You will be responsible for paying for your own return shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.