We take an immense amount of pride in our products but in the event we need to make it right, we offer a 30-day Return & Exchange Policy.
Due to our commitment to primarily solid steel designs and the associated cost to ship these items, we cannot offer free return shipping. All customers must pay for return shipping and are responsible for repackaging items for return.
- To be eligible for a return, your item(s) must not be damaged and must have been used as intended. Any damaged items returned that are not a result of a manufacturing defect are subject to review and may not be eligible for a refund.
- Returns can be initiated by contacting us at firstname.lastname@example.org. Please include your order number, name and the reason for the return. We encourage all customers to review product specifications in advance of purchase and to contact us regarding any questions to ensure the product meets exact expectations before ordering.
- If the return is approved, it will be processed and a credit will automatically be applied to the customer's credit card or original payment method. Shipping expenses associated with the order will not be refunded.